It’s 6:47 AM. Your 787 to Frankfurt has a crack in a cargo door hinge bracket. The repair needs Engineering Authorization. You’ve sent the request. Structures approved it. Now it’s sitting in someone’s Outlook, waiting for Stress to weigh in. The aircraft is bleeding money on the stand, the passengers are boarding, and you’re refreshing your inbox like it’ll change anything.

This is what broken looks like.

These signatures are what stand between “aircraft serviceable” and “revenue flight canceled.” Yet most airlines still route them through email chains, SharePoint folders, and legacy tools built when fax machines were cutting-edge technology.

Synops changes that. It’s the digital authorization platform built specifically for aircraft engineering departments—configurable, compliant, and designed to eliminate the friction that costs you dispatch reliability.

Every airline has a Delegation of Authority. Yours might flow through Structures, Fatigue & Damage Tolerance, Airworthiness, then final signatory approval. Or maybe Avionics routes differently than Powerplant.

Synops lets you configure approval workflows that mirror your exact organizational structure—without writing code, without vendor dependencies, without compromise.

• Structures/Stress gets the request first
• F&DT reviews fatigue implications
• Airworthiness/Compliance gates regulatory acceptance
• Design Authority provides final authorization

You define the sequence. You define who can action each step. You define what’s required versus optional. The system enforces it—server-side, audit-trailed, with full revision control and role-based e-signatures that meet FAA 14 CFR Part 43/121/145, EASA Part-M/Part-145/Part-CAMO, and Transport Canada CAR 571/573 requirements.

No more “I didn’t see the email.” No more “I thought someone else signed off.” No more aircraft sitting on the ground because an approval chain broke.

• Immutable audit trails: Every approval captures who, when, what, and why—timestamped and authenticated
• Configuration control: Changes to workflows are versioned and traceable
• Retention policies: Documents persist according to your regulatory obligations
• Digital signatures: Authenticated approvals that satisfy your authority delegation

The result? Authorizations become visible in readiness planning. They feed reliability analytics. They inform dispatch decisions. And when the auditor asks “show me the approval chain for that repair,” you can—instantly.

Here’s what you can see in real-time:

• Turnaround Time: Request to issuance—are you meeting internal SLAs?
• Critical (AOG) Response: How fast do you mobilize when metal’s on the ground?
• TAT by Fleet: Is the A320 family consistently slower than 737? Why?
• Rejection Rate: Where are requests bouncing back—and what does that tell you about training or process gaps?
• Volume by Type: Are you drowning in dent repairs while corrosion gets neglected?

Filter by time window, fleet, priority, request type. Segment by operation. Compare month-over-month trends. These aren’t vanity metrics—they’re leading indicators of dispatch reliability.

When turnaround time drops, you see fewer maintenance delays. When rejection rates fall, you see better first-time fix rates. When AOG response improves, you see measurable cost avoidance.