Effective date: Octobre 29, 2025
Last updated: September 27, 2026 Version: 2.0
1. Agreement
These Terms of Service govern your access to and use of synops.org and any content, demonstration, trial or evaluation made available through it (together, the “Site”).
The Site is operated by Foxtrot LLC, an Arizona limited liability company with its registered office at 12112 N Rancho Vistoso Blvd, STE 100, Oro Valley, AZ 85755, United States (“Foxtrot”, “we”, “our”, “us”). Synops, synConnect and rectifAI are products of Foxtrot LLC.
By accessing the Site you accept these Terms. If you do not accept them, do not use the Site. If you use the Site on behalf of an organisation, you confirm that you have authority to bind that organisation, and “you” means that organisation.
2. Relationship to commercial agreements
The Site is informational. Nothing on it is an offer capable of acceptance, a quotation, a warranty of performance, or a commitment to supply.
Any supply of the Synops platform, synConnect, rectifAI, professional services, hosting, support or data processing is governed exclusively by a separate written agreement signed by both parties, such as a master services agreement, order form, evaluation agreement or statement of work (each a “Commercial Agreement”). Where these Terms conflict with a Commercial Agreement, the Commercial Agreement prevails for the subject matter it covers.
3. Eligibility
You must be at least 18 years old and legally capable of entering a contract. The Site is intended for aviation professionals and organisations, not for consumers or children.
4. Permitted use
We grant you a limited, revocable, non exclusive, non transferable licence to access the Site and to view, download and print its content for your internal business evaluation of our products.
You must not:
- copy, republish, resell, sublicense or commercially exploit Site content without our written permission;
- use the Site to build, train, benchmark or improve a competing product or model, or extract content for that purpose;
- scrape, crawl, harvest or use automated means to access the Site beyond ordinary search engine indexing;
- circumvent, probe or test the security of the Site, or access any area you are not authorised to access;
- introduce malware, conduct a denial of service attack, or interfere with the operation of the Site;
- misrepresent your identity, affiliation or authority;
- remove or obscure any copyright, trademark or other proprietary notice;
- use the Site in violation of any applicable law, export control or sanctions requirement.
We may suspend or terminate access at any time, with or without notice, if we reasonably believe this clause has been breached.
5. Demonstrations, trials and evaluations
Access granted for a demonstration, pilot or proof of concept is provided for evaluation only, on an “as is” basis, without any service level, availability or support commitment, and may be modified, suspended or withdrawn at any time.
You are responsible for the security of any credentials issued to you and for all activity under them. Notify us immediately at contact@foxtrotllc.com if you believe credentials have been compromised.
Unless a Commercial Agreement provides otherwise, you must not load live personal data, live safety of flight records, export controlled technical data or third party confidential information into an evaluation environment. Use representative or redacted data.
6. Aviation and safety disclaimer
This clause is important. Read it carefully.
Synops, synConnect and rectifAI are decision support tools. They are not a certified aircraft system, not approved maintenance data, and not a substitute for any of the following:
- the aircraft maintenance manual, illustrated parts catalogue, structural repair manual, service bulletin, airworthiness directive or other approved or acceptable technical data;
- the minimum equipment list, configuration deviation list or dispatch deviation guide;
- the operator’s maintenance control manual, maintenance organisation exposition or continuing airworthiness management procedures;
- the judgement of a licensed aircraft maintenance engineer, certifying staff, airworthiness review staff or the pilot in command;
- any requirement imposed by a civil aviation authority, including the FAA, Transport Canada, EASA, the UK CAA or any other regulator with jurisdiction.
No output of the Site or any Foxtrot product constitutes an airworthiness determination, a release to service, a dispatch decision, a repair approval or regulatory advice. The operator remains solely responsible for continuing airworthiness, dispatch, and regulatory compliance at all times.
Nothing on the Site is certified under DO-178C, DO-278A, or any equivalent airborne or ground software assurance standard, and nothing on the Site should be relied on for any safety of flight function.
7. Artificial intelligence outputs
Parts of our products use machine learning and large language models. Outputs are probabilistic, may be incomplete or incorrect, and must be verified by a qualified person against approved source data before any operational, engineering, maintenance or commercial action is taken.
We do not warrant that outputs are accurate, current, complete or fit for any particular purpose, and we accept no liability for reliance on unverified output.
8. Accuracy of content
We take reasonable care with the content of the Site, but product descriptions, screenshots, roadmap statements, performance figures and case material are illustrative, may describe features under development, and may change without notice. Forward looking statements are not commitments.
9. Intellectual property
The Site and all content in it, including text, graphics, user interfaces, screenshots, logos, software and their selection and arrangement, are owned by Foxtrot LLC or its licensors and are protected by copyright, trademark, trade secret and other laws.
“Foxtrot”, “Synops”, “synConnect” and “rectifAI”, together with associated logos, are trademarks of Foxtrot LLC. You may not use them without our prior written consent. Third party marks are the property of their owners and their appearance does not imply endorsement or affiliation.
Except for the limited licence in section 4, no right or licence is granted, expressly or by implication.
10. Feedback
If you send us suggestions, ideas or improvement requests, you grant us a perpetual, irrevocable, worldwide, royalty free licence to use them for any purpose without obligation, attribution or compensation. Do not send us feedback you consider confidential or that you are not free to give.
11. Third party sites
The Site links to third party resources, including SAP Business Network and LinkedIn. We do not control them, do not endorse them, and are not responsible for their content, availability, security or practices. Access them at your own risk and under their terms.
12. Disclaimer of warranties
THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOXTROT DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY AND NON INFRINGEMENT, AND ANY WARRANTY THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE.
Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOXTROT AND ITS OFFICERS, MEMBERS, EMPLOYEES, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, AIRCRAFT UTILISATION, DISPATCH RELIABILITY OR BUSINESS INTERRUPTION, ARISING FROM OR RELATING TO THE SITE, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SITE WILL NOT EXCEED ONE HUNDRED US DOLLARS (USD 100).
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.
Liability arising under a Commercial Agreement is governed by that agreement, not by this section.
14. Indemnity
You will indemnify and hold harmless Foxtrot LLC and its officers, members, employees, contractors and agents against any claim, loss, liability, damage, cost and expense, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Site, or your violation of any law or third party right.
15. Export control and sanctions
Our products, technical data and services are subject to United States export control and economic sanctions laws, including the Export Administration Regulations and the regulations of the Office of Foreign Assets Control, and to comparable laws in other jurisdictions.
You represent that you are not located in, organised under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions, that you are not a restricted or denied party under any applicable list, and that you will not export, re-export or transfer access to the Site or any product in violation of those laws.
16. Anti-bribery and trade compliance
You agree to comply with the US Foreign Corrupt Practices Act, the UK Bribery Act, Canada’s Corruption of Foreign Public Officials Act and equivalent laws, and not to offer or accept any improper payment in connection with the Site or any engagement with us.
17. Confidentiality of demonstration material
Non public material shown in a demonstration or shared in an evaluation, including architecture, roadmap, pricing and screenshots of unreleased features, is our confidential information. You may use it only to evaluate our products and must not disclose it to a third party without our written consent. This obligation lasts three years from disclosure, or longer for anything that qualifies as a trade secret.
18. Privacy
Your use of the Site is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.
19. Suspension, termination and survival
We may modify, suspend or discontinue the Site or any part of it at any time. You may stop using the Site at any time.
Sections 6, 7, 9, 10, 12, 13, 14, 15, 17, 20 and 21 survive termination.
20. Governing law and disputes
These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Informal resolution first. Before commencing proceedings, you agree to send a written description of the dispute to legal@foxtrotllc.com and to negotiate in good faith for 30 days.
Venue. If the dispute is not resolved, the state and federal courts located in Pima County, Arizona have exclusive jurisdiction, and you consent to personal jurisdiction and venue there.
No class actions. To the extent permitted by law, disputes will be brought only in an individual capacity, not as a plaintiff or class member in a class, collective or representative action.
Limitation period. Any claim arising from the Site must be brought within one year after it arises, or it is permanently barred, except where a longer period is required by law.
Mandatory consumer protection rights in your country of residence are not affected.
21. General
Entire agreement. These Terms, together with the Privacy Policy and Cookie Policy, are the entire agreement between you and us regarding the Site, and replace all prior understandings about it.
Severability. If a provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the remainder stays in force.
No waiver. Failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, financing or sale of assets.
Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control.
No agency. Nothing here creates a partnership, joint venture, agency or employment relationship.
Notices. Notices to us go to legal@foxtrotllc.com and to the postal address below. Notices to you may be sent to the email address you provided or posted on the Site.
Language. These Terms are written in English. Any translation is provided for convenience, and the English version controls.
22. Changes to these Terms
We may revise these Terms. We will update the effective date and version at the top of this page, and for material changes we will give at least 14 days notice on the Site or by email before they take effect. Continued use after the effective date of a change indicates acceptance. If you do not accept a change, stop using the Site.
23. Copyright complaints
If you believe content on the Site infringes your copyright, send a notice under the Digital Millennium Copyright Act to legal@foxtrotllc.com with the information required by 17 U.S.C. section 512(c)(3), including identification of the work, identification of the material, your contact details, a good faith statement, and a statement under penalty of perjury that you are authorised to act.
24. Contact
Foxtrot LLC 12112 N Rancho Vistoso Blvd, STE 100 Oro Valley, AZ 85755 United States
Legal: legal@foxtrotllc.com General: contact@foxtrotllc.com