Synops AOG Desk is providing full visibility of every component required for AOG recovery and it is directly connected to your parts inventory and vendor database, It shows exactly where each part is — at base, in transit, or with a vendor — and tracks shipment progress from dispatch to delivery in real time.

Real-Time Logistics Visibility

• Real-time shipment tracking and ETAs
• Customs or carrier status updates
• Alternative sourcing recommendations from available stock
• Vendor performance visibility (turnaround, delivery, reliability)

Our modern APIs are also integrated with AOG logistics providers, enabling real-time automatic status updates directly from the source.

The result is faster sourcing decisions, fewer delays caused by information gaps, and complete transparency across your supply chain.

Performance Metrics and Accountability

Each AOG case automatically contributes to key performance indicators that define operational efficiency and reliability:

• Mean Time to Recover (MTTR)
• Repair Availability
• Vendor SLA Compliance
• Total Block-Hour Impact

Performance managers can instantly review summaries by aircraft, station, or vendor, transforming what used to be reactive firefighting into measurable, data-driven performance control.