synConnect
Your operations depend on fast, reliable communication — especially during disruptions, diversions, or maintenance events. SynConnect is the messaging backbone of Synops, built to handle Type B and AIDX communication across your entire network — from MCC to OCC, stations, vendors, and service partners. This system complies with:
- IATA Recommended Practice 1797A
- ACI Recommended Practice 501A07
- ATA Recommended Practice 30.201A
Messages are automatically routed to the right recipients using validated address directories and routing logic compliant with IATA and ARINC standards.
Automated Routing and Delivery Tracking
Every message in SynConnect passes through a fully traceable lifecycle:
No more lost or duplicated messages.
Each transaction is logged with time stamps, delivery status, and network confirmations — creating a verifiable audit trail for compliance with CFR 234 as well as internal use and SLA management.
Controllers can monitor message status in real time, resend if needed, or trigger workflows automatically when key messages (like DLA, RFP, FUELREQ, or AOG) are received.
Integration with Flight and Event Data
SynConnect is natively linked with the Synops event engine. This means every message can be tied to:
- A specific flight, tail number, or event ID.
- Corresponding delay, MEL, or AOG case.
- The responsible station or vendor.
This deep integration turns messaging into actionable data — automatically updating dashboards, triggering delay clearances, or launching maintenance workflows when an inbound message arrives.
With synConnect, you have a two-way communication system with the global air transport community.
Unique Connections
13,000+
Global reach with just one connection
Member Organizations
2,500+
Airlines, airports, OEMs, and logistics partners in the global messaging network.
Connected Applications
20,000+
Operational, maintenance, and cargo systems exchanging Type B and AIDX messages worldwide.
Smart Templates and Automation
SynConnect includes predefined templates based on IATA AHM 780 standards for DLA, DEP, ARR, Maintenance and AOG notices, Fuel and service requests.
Templates auto-populate with flight and event data from Synops, reducing typing errors and ensuring consistency across all outgoing communication and in compliance with CFR 234.
Custom templates can also be added to align with airline-specific procedures.
Distribution
handlers
control
border
partners
Services
With SynConnect, communication becomes structured, traceable, and integrated. You eliminate manual routing, message loss, and fragmented tools — gaining a single communication layer that connects all stakeholders in real time, and with complete communication traceability for your operation.